Our 30-day
refund policy.

What the policy covers

The 30-day window starts on the date shown on your payment receipt. Contact us within that window to request a refund of the relevant subscription charge. You do not need to demonstrate a technical fault to use this policy.

After 30 days, that payment is outside our voluntary refund window. This does not limit any refund, cancellation or other rights you have under applicable law, or the rights available through your payment provider.

How to request a refund

1. Find your ToolMintly payment receipt or the transaction in your Whop orders.
2. Email [email protected] with the subject “ToolMintly refund request”.
3. Include your account email, payment date and order or transaction reference. Tell us which charge you want refunded and whether you also want future renewal canceled.

You can also request a refund through your Whop account: open Orders, find the relevant transaction under Billing history, then use its menu to request a refund where that option is available. Keep a copy of your request. Never send passwords or full payment-card details.

Business contact address:

Use email or the Whop refund-request option for the fastest way to identify your payment.

How you receive your refund

We verify the payment and request date, then instruct Whop to refund an eligible charge to the original payment method. Refunds are processed through Whop; the time until funds appear depends on the payment method and your bank. We will confirm when the refund has been initiated.

Cancellation and future renewals

Canceling automatic renewal and requesting a refund are separate actions. Cancel before your next renewal date to prevent future subscription charges. Canceling alone does not automatically request a refund of a previous charge.

To manage cancellation, sign in to ToolMintly, open My membership, and choose Manage billing in Whop. You can also open your Whop orders using the account you purchased with. If you need help canceling, contact ToolMintly support.

Access after a refund

A refunded subscription may lose paid access. Dynamic QR links pause when the associated Whop product access ends. Free static QR codes retain their original embedded content. If you rely on printed dynamic codes, consider this before requesting a refund.

Questions or payment problems?

For an unrecognized or duplicate charge, or if you need help locating a purchase, contact us through the support page or your Whop transaction. Nothing in this policy limits your statutory rights or your right to raise a payment dispute with your provider.

Effective date: October 24, 2026. This policy applies to ToolMintly subscription charges made on or after this date. Earlier purchases retain the terms applicable when they were made, unless this policy is more favorable to you.